Objective
JOB DESCRIPTION

The Bus.

Solutions Support Coordinator provides technical support to business users, addressing their inquiries, issues, and requests related to IT solutions.

The coordinator helps develop user training materials to educate business users in Departments like Procurement and Operations on IT solutions and their functionalities.

The coordinator performs testing activities to ensure the quality and functionality of solutions and may assist in configuring and customizing solutions to align with ASMO’s business needs.

The coordinator may also help interpret data from IT solutions to generate reports, dashboards, and insights for business stakeholders.

General Responsibilities

Troubleshoot problems, provide guidance on system usage, and resolve user-reported incidents in a timely manner; may use ticketing systems or help desk tools to track and manage user support requests.
Create user guides, FAQs, and knowledge base articles to assist users in self-service troubleshooting.
Provide support to the end users through various channels such as on call, email, live chat
Contribute to the documentation of system configurations, processes, and best practices.
Participate in user acceptance testing (UAT) and regression testing, verifying that systems meet business requirements and identifying any defects or issues.
Collaborate with business users and system administrators to define system settings, user roles, workflows, and data structures.
Extract and manipulate data, perform data validation, and present findings in a clear and understandable format; may collaborate with business analysts or data teams to develop data models and implement data governance practices.
Assist in coordinating system upgrades, patches, and deployments, ensuring minimal disruption to business operations.

Recommend training and development interventions for team members to build their capabilities.
Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
Implement all relevant IT Service Desk department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

ASMO

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Bus. Solutions Support Coordinator

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